1. Pricing Structure

• Student Support: Starts at $50 per hour. Designed for undergrad and grad students needing academic or administrative assistance (e.g., research organization, formatting, study cards, scheduling).

• Hourly Flex: Starts at $60 per hour. Available only to current clients for ad‑hoc or supplemental tasks.

• One‑Time Tasks: Starts at $75 per hour. For single projects or urgent deliverables requiring immediate turnaround.

​

Payment Policy: All hourly and one‑time tasks must be paid in full before work begins. No task will be started until payment is received and confirmed.

Monthly Recurring Packages: Available for clients requiring consistent, ongoing support. Packages are billed monthly in advance and priced according to hours, task complexity, and specialization (e.g., executive admin, recruitment, healthcare admin, dispatcher services).

 

​

Add‑Ons: Specialized, urgent, weekend, or holiday tasks are billed at $60/hour, quoted separately on the service invoice.

Unused Hours: Do not roll over unless pre‑approved; overages billed at the agreed rate with prior approval.

Taxes & Fees: Prices quoted gross under U.S. tax law (e.g., 15.3% VAT on taxable services). Payment processing fees (2–4% for PayPal/Stripe) added if applicable.

Rate Adjustments: Rates may be reviewed and adjusted with 30 days’ written notice.

​

2. Payment Terms

• Billing Cycle: Invoices are issued on the day the first payment is made in full. That date becomes the recurring billing date each month thereafter.

• Due Date: Payment is due immediately upon invoice issuance and must be completed in full before any task begins.

• Accepted Methods: PayPal, Stripe (credit/debit card), or direct bank transfer (USD).

• Service Activation: Services begin only after full payment is received.

• Late Payments: A 5% late fee applies after 7 calendar days overdue. Services will be paused after 7 days past due and will only resume once payment is received in full.

• Overages & Extras: Any additional hours or add‑ons are billed in the next invoice or separately, with prior approval.

​

3. Scope of Services and Deliverables

Included Services: Elevated Tasks provides comprehensive executive‑level virtual assistance across multiple specialized domains. Services are tailored to client needs and agreed upon via consultation and written confirmation (email or contract). Core areas include:

• Executive Virtual Assistance: Calendar management, email organization, meeting coordination, document preparation, task tracking, and project support.

• Confidential Healthcare Administrative Support: Medical transcription, EMR system navigation, patient scheduling, secure data handling, and healthcare documentation.

• Dispatcher Services for Owner‑Operators: Route planning, load scheduling, driver coordination, and communication management.

• Recruitment Support: Candidate sourcing via LinkedIn Recruiter, Sales Navigator, HireEz, and Loxo; interview coordination; pipeline tracking; and reporting.

• Miscellaneous Support: Flexible assistance including:

  • Student Assistance: Research organization, formatting, study scheduling, presentation polishing, creating study cards, and academic admin tasks.

  • Hourly Flex: Pay‑as‑you‑go support for current clients needing ad‑hoc administrative or project help.

  • Add‑Ons: Specialized, urgent, weekend, or holiday tasks billed separately at $60/hour.

 

Revisions: Up to 2 free revisions per deliverable/task are included only for Student Assistance and Hourly Flex services. Additional revisions in these categories are billed at the hourly rate. Other service categories are delivered as finalized outputs without free revision cycles.

Timelines: Standard turnaround is 24–48 hours for non‑urgent tasks (Monday–Friday EST). Urgent tasks handled same‑day when possible. Delays due to client‑provided information or feedback are not billable.

Business Hours & Communication: Available Monday–Friday, 8:00 AM – 3:00 PM EST. Response time within 1 business day. Tasks requested outside business hours (weekends/holidays) are treated as add‑ons and billed accordingly.

​

4. Cancellation and Refund Policy

• Trial Period: The first 7 calendar days of any new retainer serve as a trial period. If a client is unsatisfied, they may request cancellation within this window.

  • A refund will be issued for any unused hours only.

  • Hours already worked are non‑refundable, as they represent time, equipment, and professional skills expended to execute the agreed tasks.

  • Refunds are processed within 14 calendar days via the original payment method.

• Client Cancellation: 30 days’ written notice required (email sufficient). No refunds for partial months; unused prepaid hours may be credited or refunded at discretion.

• Company Cancellation: Immediate for non‑payment, breach of terms, or unethical requests. Refunds issued for prepaid unused hours only.

• Refunds: Issued exclusively for unrendered services. No refunds for completed work, setup time, or if termination is due to client breach.

• Force Majeure: Services may pause for unforeseen events (e.g., illness, major tech outage). No charges during pauses, with notice provided within 1 business day (Monday–Friday EST).

​

5. Confidentiality and Data Protection

• Confidentiality: All client information and communications treated as strictly confidential. Mutual NDA available upon request.

• Data Handling: Compliant with U.S. data protection laws; secure tools used; client data deleted upon termination unless otherwise agreed.

• Liability: Limited to the value of the current month’s fees; not liable for indirect losses or business outcomes.

​

6. Termination and Disputes

• Termination by Elevated Tasks: Elevated Tasks reserves the right to terminate services immediately and without refund in cases of:

  • Non‑payment or repeated late payments.

  • Breach of confidentiality or misuse of information.

  • Abusive, disrespectful, or unprofessional communication.

  • Requests that are illegal, unethical, or outside the agreed scope of services.

  • Any conduct that compromises the integrity, security, or reputation of Elevated Tasks.

• Termination by Client: Clients may terminate services with 30 calendar days’ written notice (email sufficient). No refunds are provided for partial months. Prepaid unused hours may be credited or refunded at Elevated Tasks’ discretion.

• Final Invoice & Access Revocation: Upon termination, Elevated Tasks will issue a final invoice for all completed work. All client access, logins, and shared accounts will be revoked within 5 business days.

• Refund Limitations: Refunds are strictly limited to prepaid unused hours. No refunds are issued for completed work, setup time, or hours already expended, as these represent time, equipment, and professional skills invested.

• Dispute Resolution:

  • Parties agree to attempt resolution amicably through direct communication first.

  • If unresolved, disputes will proceed to formal negotiation or mediation before litigation.

  • All disputes are governed by the laws of the United States of America. Jurisdiction lies exclusively with U.S. courts.

• Liability Limitations: Elevated Tasks’ liability is strictly limited to the value of the fees paid for the current month of services. Elevated Tasks is not liable for indirect, consequential, or business outcome losses, including but not limited to lost profits, missed opportunities, or reputational impact.

• Indemnification: Clients agree to indemnify and hold harmless Elevated Tasks from any claims, damages, or expenses arising from client misuse of services, data, or deliverables.

• Survival Clauses: The following provisions survive termination: confidentiality, payment obligations for completed work, liability limitations, and indemnification.

• Entire Agreement: This policy, together with any signed contract or email agreement, constitutes the full and binding agreement between Elevated Tasks and the client. No verbal agreements or informal communications override these terms.